How can you be immensely successful for many years, and yet not be imitated by competitors? Impossible, you say. Not so. Virgin Atlantic, the Body Shop, Apple Computers, and Birkenstock they all achieved this status, and there are ample additional examples. They cracked the secret of successful differentiation that is not imitated and are adored by customers who think that they are incomparable. Dr. Dan Herman calls it an Unfair Competitive Advantage. It’s not at all unethical. Everyone has a fair chance of attaining such an advantage including, every reader of this book.
There is a secret to successful differentiation that is not imitated. It is a psychological secret that has to do with the way your competitors think. Most
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