A Guide to Computer User Support for Help Desk and Support Specialists
Product DescriptionA GUIDE TO COMPUTER USER SUPPORT FOR HELP DESK AND SUPPORT SPECIALISTS, FOURTH EDITION focuses on key information and skills for user support professionals, including troubleshooting and problem solving, successful communication with clients, determining a client’s specific needs, and training end users. For those considering entering the field, alternate career paths for user-support workers are described. This text continues many of the successful features of prev. . . More >>
A Guide to Computer User Support for Help Desk and Support Specialists
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